Overview
Look for U Mobile Customer Service?
Having trouble with your U Mobile account? You’ve come to the right place.
We JETSO Marketing Sdn Bhd know that trying to contact the customer service can be frustrating. As an official U Mobile Business Partner, we created this page to give you clear answers and solve your problems quickly.
Frustrated by Unwanted Digital Purchase Charges on your U Mobile Bill? Here’s How to Remove Them Forever.
You are not alone. Many U Mobile users are finding these confusing charges on their bills from services like XRAcademy, UPSTREAM MOBILE, and others. These “Digital Purchases” are often third-party subscriptions that can be activated accidentally. But don’t worry, there is a simple and permanent way to stop them.
Your 2-Step Solution to Block These Digital Purchase Charges
Step 1: Prepare Your Details Have your U Mobile phone number and your NRIC/Passport number ready.
Step 2: Call the U Mobile Customer Service Helpline Dial 018 388 1318. When you speak to an agent, simply tell them: “I want to block all third-party subscription services and Digital Purchases from my account.” They will be able to do this for you.
- BeyondVR
- XRAcademy
- DY: Auto Renew
- BFV: Subscription
- Daily_Challenge
- U Store
- Google Play
- Apple Distribution
- UPSTREAM MOBILE
- SAM MEDIA SDN BHD
Can I transfer my account ownership to someone else?
Yes, we can assist on a case-by-case basis.
We have helped many customers successfully transfer ownership from personal to personal — even when switching from other telcos as Maxis, CelcomDigi, Unifi, YES and other’s to U Mobile — without needing to walk in to a service centre.
However, some checks are required, such as:
- Copy of IC
- Letter of transfer
- Latest mobile bill
- Blacklist status
- Contract status
- And other necessary documents
Feel free to reach out to us — we’re happy to guide you, and asking is always free!
SMEs & Corporate Dedicated Support
As an official business partner of U Mobile Business, we are always ready to serve and assist businesses in reducing both time and cost.
Register company mobile postpaid plan online
Need to register a company mobile phone number? Whether it’s 1 line or 5, we make the process easy.
Our dedicated SMEs & Corporate Support team handles all the confusing paperwork for you. We’ll fill out the complex application forms based on your information and send the e-form directly to your email. All you have to do is review and add your final signature. No need to visit a center, and no wasted time figuring out sections and columns.
Transfer personal to company
E-Invoice Ready: Transfer Personal Phone Numbers to Your Company Name
Because of the new E-Invoice regulations, many business owners are now changing personal mobile numbers to their company’s name. We specialize in making this complex process simple and hassle-free, helping you avoid tax scrutiny, ensure business compliance, and optimize tax deductions. Just provide the necessary details, and we’ll get it done without you ever needing to visit a service center.
Contact Us
Dedicated customer service support
Submit the form and our dedicated support team will get back to you as soon as possible. We’re always happy to assist.
Mobile: 018 463 1338
Careline: 03 58888838
email:bizcare@umobilebusiness.my
Looking For A Specific Solution!
Looking for a specific solution? Tell us your problem. We’ll either provide you with a tailored solution or guide you to the right channel.