ULTRA Business Borneo plans are customized telecommunication and broadband solutions specifically engineered for enterprises and businesses operating in Sabah, Sarawak, and Labuan, delivering unlimited high-speed connectivity and dedicated regional roaming.
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Frequently Asked Questions
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All registered Malaysian businesses (Sole Proprietorship, Partnership, Sdn Bhd) and Corporate Individuals with valid business documentation or corporate verification in Sabah, Sarawak, or Labuan are eligible to sign up.
The unlimited data benefit applies within East Malaysia (Sabah, Sarawak, and Labuan). For usage while traveling in Peninsular Malaysia, a dedicated monthly peninsular data allowance is included according to your plan entitlement.
ULTRA Business WiFi Borneo is an enterprise wireless broadband service offering unlimited 5G/4G high-speed internet with optional plug-and-play WiFi 6 5G router and Fixed IP add-on for offices and commercial setups in East Malaysia.
Yes, under the Free 5G Router plan option, an enterprise-grade WiFi 6 5G router is provided at zero upfront cost. Alternatively, a flexible SIM-only plan is available if you already have compatible router hardware.
Unlimited Biz Apps enable uninterrupted access to essential platforms such as TikTok, Xiaohongshu (XHS), and key business apps without impacting your primary broadband data quota.
Business Fibre is U Mobile’s high-speed fibre-optic internet solution designed for businesses of all sizes — from SMEs to large enterprises, including retail outlets and other industries.
We offer a range of speed packages to suit your business needs, typically from 100Mbps up to 10Gbps.
| Speed Tier | Monthly Price |
|---|---|
| 100 Mbps | RM 119 |
| 300 Mbps | RM 129 |
| 500 Mbps | RM 179 |
| 1 Gbps | RM 259 |
| 10 Gbps | RM 1,899 |
All Business Fibre plans come with a standard 24-month contract.
DIA (Dedicated Internet Access) is a premium internet solution that provides guaranteed, symmetrical bandwidth exclusively for your business.
- DIA offers dedicated, uncontended bandwidth — your connection is not shared with others.
- Business Fibre is a high-speed broadband service but operates on a shared network.
- DIA is ideal for high-reliability use cases such as cloud infrastructure, server hosting, or video-intensive applications.
DIA plans are available with either a 24-month or 36-month contract.
ULTRA Business WiFi is an enterprise-grade 5G wireless broadband service from U Mobile. It delivers high-speed internet connectivity with plug-and-play setup—allowing offices, retail outlets, and pop-up venues to get online immediately without waiting for fibre cabling or drilling.
Available to all Malaysian registered companies, SMEs, and corporate entities with valid SSM registration, as well as corporate individuals. Registrations are subject to standard credit evaluation.
ULTRA Business WiFi 78 includes 1,500GB high-speed 5G/4G data FUP monthly, and WiFi 68 includes 1,000GB. Once the high-speed quota is utilized, browsing continues without quota cuts at 512kbps. Businesses can purchase a 1,000GB Internet Booster for just RM30 anytime.
SIM Only plans have NO contract lock-in. Plans bundled with a FREE WiFi 6 5G Router come with a 24-month commitment. Early termination during the contract period will incur standard cancellation charges based on the remaining contract months.
For RM50/month, the Fixed IP add-on assigns a dedicated static public IP address to your wireless broadband line. This is essential for businesses running cloud VPN tunnels, remote CCTV security surveillance, POS payment gateways, and hosted servers.
Yes. Both ULTRA Business WiFi 68 and 78 (both SIM Only and Router bundles) support the Fixed IP add-on upon company registration and verification.
WiFi provides wireless access to your end user devices to connect to your local network (LAN).
WiFi connectivity provides a high level of flexibility and scalability, and cost-effective alternative to wired installations.
With the implementation of WPA3, the WiFi Alliance's latest security protocol, stronger security features such as individualized data encryption, a variety of authentication options to ensure that strong passwords are used, and personal verification before devices join a wireless network are incorporated. Additionally, it provides strong protection against password cracking, offline dictionary attacks, and other types of malicious activity.
ULTRA Business Merchant 360 is a complete all-in-one business solution that bundles enterprise SUNMI POS hardware, cloud software (EasyStore for retail or FeedMe for F&B), U Mobile ULTRA5G business wireless broadband, and 2-year warranty support into a single affordable monthly subscription.
It is purpose-built for retail boutiques, cafes, restaurants, food trucks, convenience stores, and multi-outlet businesses that need a reliable, e-invoicing-ready point-of-sale system without heavy upfront capital investments.
It is a 100% subscription-based model. You pay a predictable monthly fee covering all hardware, cloud software licenses, 5G cellular connectivity, and maintenance, saving your cash flow for daily operations.
We provide authentic enterprise SUNMI hardware including the SUNMI T2s / D2s dual-screen touchscreen terminal, handheld mobile Android POS (SUNMI V2s), high-speed thermal receipt printers, and barcode scanners.
All hardware comes with a full 2-year warranty covering manufacturer defects, with fast 1-to-1 hardware unit swap assistance through Jetso technical specialists.
EasyStore is designed for retail businesses with omnichannel physical-and-online inventory sync, marketplace integrations (Shopee, Lazada, TikTok Shop), and barcode management. FeedMe is specialized for F&B with QR table ordering, kitchen ticket printing, floor table layouts, and modifier management.
Yes! Both software solutions are fully compliant with Malaysia LHDN e-Invoicing guidelines, allowing automatic invoice validation and QR tax receipt generation for customers.
You receive unlimited high-speed ULTRA 5G & 4G wireless broadband with a FREE enterprise plug-and-play 5G WiFi 6 router, offering instant zero-cable setup for your shop or cafe.
Yes, our enterprise 5G router options support dual-SIM cellular failover, ensuring that your EDC credit card terminals and DuitNow QR payments never drop connection even during peak rush hours.
3-Line Device Bundle gives business customers a FREE premium 5G device when they subscribe to a qualifying 3-line Device Bundle on participating U Biz plans – i.e., 3 x ULTRA Business 68, 3 x ULTRA Business Reserve Pro or 3 x ULTRA Business Reserve Elite.
It's built for businesses that need multiple lines and want a premium device with no upfront device payment (subject to credit assessment).
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
ULTRA Business 68, ULTRA Business Reserve Pro and ULTRA Business Reserve Elite are eligible under this bundle promo.
3-Line SIM Bundle campaign focuses on micro-SME base to ease micro-SMEs fixed commitment and allows them to focus on their business more without a device contract lock-in.
Business customers who meet registration and credit eligibility requirements. Supported registration types include new registrations, Pre-to-Postpaid migration, and MNP Port-in. Eligibility is subject to CTOS & DDMF checks.
Eligible customer is entitled to sign up the amount of bundles subject to credit limit based on CTOS SME screening.
P2P (Point-to-Point) is a dedicated private connectivity service that securely links two or more business locations using U Mobile's fibre infrastructure.
With P2P, you get reliable, high bandwidth connectivity for data transfer between your two locations. The connection is dedicated for your own use only, ensuring consistent performance.
P2P is ideal for:
- Corporations with multiple offices or branches
- Retail chains, factories, and warehouses
- Organizations running shared internal systems (e.g., POS, ERP, CRM)
- Businesses needing site-to-site CCTV or data center connectivity
Business 45 is the simpler SIM-only option, while Business 68 provides more data (1,000GB) and regional roaming. Reserve Pro and Reserve Elite add ULTRA5G Reserve priority, intelligent scam protection and higher global-roaming allowances.
ULTRA5G is the standard ultra-fast 5G experience on eligible plans. ULTRA5G Reserve is available exclusively on selected Reserve tiers and provides priority network access under high-traffic conditions, subject to coverage, device capability and current plan terms.
It is an always-on network-level protection benefit on eligible plans that automatically filters and protects company lines from incoming scam calls, fraudulent SMS and malicious phishing websites.
They are designed for executives and enterprise businesses that need massive data allowances, complimentary global roaming, intelligent security and premium VIP phone number eligibility. Premium provides 2,000GB, while Platinum provides 3,000GB monthly high-speed data.
Yes. Prestige packages feature a 24-month commitment for Reserve Premium and a 36-month commitment for Reserve Platinum, locking in premium rates and flagship device perks.
Reserve Premium includes 15GB global roaming across 60+ countries and Reserve Platinum includes 30GB global roaming. Both tiers include always-on security protection and unlimited domestic calls and SMS.
ULTRA WatchShare is a RM18 monthly eSIM add-on that lets an eligible cellular smartwatch share One Number and data quota directly from your principal business postpaid line.
Eligible principal plans include Business 68, Reserve Pro, Reserve Elite, and Prestige tiers. Supported devices include cellular Apple Watch, Huawei Watch and Samsung Galaxy Watch models.
No. The WatchShare service is designed for domestic use within Malaysia; international roaming is not supported directly on the smartwatch eSIM add-on.
Private Network is a mobile network that we offer to our Enterprise's customer typically for their internal use. It provides similar features like public mobile networks but with greater control and security.
Private Network is non-public exclusive own used network control by enterprises, whereas U Mobile public networks are accessible to anyone with compatible mobile device and service plan.
Private Network offer greater access, control and security flexibility with better reliability compared to public networks. It can be customized to meet the specific needs of enterprises and can be used to support different applications scenario.
Below are the new Multi-Day Roaming Passes for all U Mobile Postpaid and Prepaid subscribers:
| Roaming Passes | 5-Day Roaming (SG/IDN/TH) |
7-Day Roaming (Multi-Country) |
30-Day Roaming (Multi-Country) |
10-Day Roaming (ASEAN) |
|---|---|---|---|---|
| Validity | 5 Days | 7 Days | 30 Days | 10 Days |
| Price | RM30 | RM60 | RM115 | RM90 |
| Countries | 3 | 16 | In over 50 destinations | 9 |
| Data Quota |
2GB High-speed Roaming Data daily, refreshed based on the Roaming Pass purchase time (Malaysia Time). Upon depletion, you can continue browsing at reduced speed up to 512kbps. |
1GB High-speed Roaming Data daily, refreshed based on the Roaming Pass purchase time (Malaysia Time). Upon depletion, you can continue browsing at reduced speed up to 512kbps. |
||
| Roaming Add-Ons |
2GB High-speed Data for RM10 Valid for 24 hours. *Only valid for purchase with an active Roaming Pass. |
- | ||
Note: The Multi-Day Roaming Passes do not cover call & SMS usage or data usage in Maritime areas (International Waters Cruise Ship)
The Multi-Day Roaming Passes can be used across the destinations listed below, according to the specific passes:
| Roaming Passes | 5-Day Roaming (SG/IDN/TH) |
7-Day Roaming (Multi-Country) |
30-Day Roaming (Multi-Country) |
10-Day Roaming (ASEAN) |
|---|---|---|---|---|
| Destinations | Singapore, Indonesia, Thailand | Australia, Bangladesh, China, Hong Kong, Indonesia, Macau, Singapore, South Korea, Taiwan, Thailand, Japan, Kazakhstan, New Zealand, Russia, Saudi Arabia, Vietnam |
Over 60 destinations For more information, kindly refer to the MyUMobile App or contact Jetso Business support. |
Brunei, Cambodia, Indonesia, Laos, Philippines, Singapore, Thailand, Timor-Leste, Vietnam |
The destinations are subject to change. Please refer to MyUMobile App for the latest applicable destinations.
Scenario:
If you're traveling to Singapore and then to Indonesia within 5 days, you can purchase a 5-Day Roaming (SG/IDN/TH) pass and enjoy unlimited roaming across both destinations.
All Roaming Passes are not auto-renewable. You will need to repurchase your desired Roaming Pass via MyUMobile App if you wish to continue using roaming services.
The new 24-Hour Roaming Passes let you enjoy Unlimited Internet access at selected destinations when you connect to the network of our preferred roaming operator while travelling.
Below are the available 24-Hour Roaming Passes:
| Roaming Passes | 24-Hour Roaming RM15 | 24-Hour Roaming RM38 |
|---|---|---|
| Validity | 24 Hours | 24 Hours |
| Price | RM15 | RM38 |
| Countries | 10 (Multi-Country) | Over 50 (Multi-Country) |
| Data Quota |
1GB High-speed Roaming Data valid for 24 hours based on the Roaming Pass purchase time (Malaysia Time). Upon depletion, you can continue browsing at reduced speed up to 512kbps. |
|
The 24-Hour Roaming Passes are available in over 60 destinations, see the list below for details:
| Roaming Passes | 24-Hour Roaming RM15 | 24-Hour Roaming RM38 |
|---|---|---|
| Countries | Australia, Bangladesh, China, Hong Kong, Indonesia, Macau, Singapore, South Korea, Taiwan, Thailand | Albania, Austria, Azerbaijan, Belgium, Brunei, Bulgaria, Cambodia, Canada, Croatia, Czech Republic, Denmark, Egypt, France, Finland, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Kazakhstan, Laos, Latvia, Lithuania, Luxembourg, Mongolia, Montenegro, Nepal, Netherlands, New Zealand, Oman, Pakistan, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Timor Leste, Turkey, UAE, UK, Ukraine, USA, Vietnam |
Yes it can. The 1GB High-speed Roaming Data is valid to be used in 2 different countries within 24 hours based on the respective passes.
For example:
You landed at Singapore Changi Airport at 11am and are waiting for your flight transfer to Australia at 4pm. Upon turning on Data Roaming, the 24-Hour Roaming RM15 – Auto will be provisioned to you. You will be able to use this 24-Hour Roaming Pass, with 1GB High-speed Roaming Data, in both countries.
International Roaming is a service that allows you to do the below when you are overseas:
- Access to high-speed roaming data with local operators
- Make & receive voice calls
- Send & receive SMS/MMS
The charges are based on the countries and operators you have selected. For the full list, please contact our Jetso corporate team here.
Yes, charges would vary for peak and off-peak hours according to our roaming partner's charges.
Step 1
Log In
⚙ Settings
My Account
Bills & Payment
Login to the MyUMobile App and select "Settings" in the app menu.
Step 2
International Roaming Activation
Activate International Roaming
Tap the "Activate International Roaming" toggle to initiate the activation process.
Step 3
Confirmation SMS
UMOBILE
Permintaan anda utk mengaktifkan Full Roaming berjaya. Sila hubungi 1318 jika ada pertanyaan.
Wait for an SMS confirmation regarding your International Roaming activation.
Step 4
Successful Roaming Activation
Activate International Roaming
Status: Active
After a few seconds, refresh the app on the home screen, and you should see the toggle activated in "Settings".
- For Family Share Plans, only the principal member can enable International Roaming for other members.
- Older plans require auto-debit to be enabled to activate International Roaming.
- Non-Malaysians must visit their nearest U Mobile Store to activate International Roaming.
SD-WAN stands for "Software-Defined Wide Area Network." It is a technology that revolutionizes the way wide area networks (WANs) are designed, managed, and operated. SD-WAN is a response to the increasing demand for more flexible, cost-effective, and agile network solutions, especially in a business environment where organizations have multiple branch offices, remote workers, and distributed applications.
SD-WAN provides benefits such as improved network performance, cost savings, enhanced security, flexibility, and simplified network management.
SD-WAN optimizes traffic routing by dynamically choosing the best path for data, which reduces latency, minimizes packet loss, and ensures high-quality connections.
No. Jetso is an official authorised business partner of U Mobile Malaysia. All mobile lines, 5G networks, billing accounts, and corporate services are provided directly by U Mobile.
ULTRA Business plans are designed for sole proprietors, partnerships, SMEs, Sdn Bhd companies, corporate organisations, NGOs and professional practices registered in Malaysia with valid SSM/BRN registration.
Yes. You can port over all existing company and employee mobile numbers from any Malaysian telco with zero downtime. Jetso handles the entire port-in application and coordination on your behalf.
Simply select your preferred plan or bundle and tap WhatsApp Enquiry. Share your SSM documents and current telco bill, and our team will review eligibility, prepare official e-forms, and complete registration within 3-5 business days.
The upgraded portfolio features ULTRA Business 45, ULTRA Business 68, ULTRA Business Reserve Pro (1,500GB) and Reserve Elite (2,000GB), offering massive 5G data pools, scam protection, and complimentary global roaming passes.
Yes. Depending on your chosen tier (such as 3-Line Device Bundle or Business WiFi 5G), eligible corporate registrations receive FREE 5G Flagship/Premium smartphones or plug-and-play 5G WiFi 6 routers on 24 or 36-month contracts.
On ULTRA Business mobile plans, browsing continues smoothly at manageable speeds without excess quota charges. For Business WiFi, high-speed booster passes (1,000GB for RM30) can be added anytime.
ULTRA IoT SIMs power connected devices such as trackers, POS terminals, kiosks, sensors, and a wide range of IoT applications by delivering reliable, always-on data to keep your business running smoothly, efficiently, and in real time.
You can reach out directly to your assigned Account Manager, who serves as your dedicated point of contact for all account-related and technical support matters.
An ULTRA IoT plan provides a fixed quota per SIM (50MB to 5GB), ideal for predictable, low-usage devices. For more flexibility, the ULTRA IoT Data Pool plan lets you share a larger quota (100GB to 4TB) across up to 2000 SIMs that is perfect for businesses that need scalable, efficient connectivity tailored to varying device demands.
ULTRA IoT SIMs offer scalable connectivity, centralized management, and cost-efficient data plans. They are ideal for powering everything from small device setups to large-scale IoT deployments, helping streamline operations across multiple devices.
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